Shipping delivery
Delivery Options
Shipping Overview
At ProTravelHumidors, we ship from multiple warehouses strategically located in China, North America, and Europe. To ensure the fastest delivery possible, your order will be dispatched from the warehouse that best suits your location and current stock availability. Please note that customers cannot specify which warehouse their order will be shipped from – our system automatically makes the optimal selection.
We offer free standard delivery on most online orders, with no minimum purchase required. However, shipping costs may apply based on the specific items, destination, and current promotions – the exact cost (or free shipping) will be clearly displayed at checkout. Additional charges may apply for remote areas; you will be notified during checkout if your address qualifies for free shipping or requires a surcharge.
For a complete overview of our shipping times, delivery options, and warranty coverage, please refer to our detailed shipping and warranty information page.
Delivery Options & Timeframes
When you proceed to checkout, you will see the available shipping methods for your address. Our standard delivery option includes:
- Standard Delivery (Free where applicable) – Estimated 5–10 business days for domestic orders; 10–20 business days for international shipments. Tracking included.
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or remote locations. For custom-engraved travel humidors, production time (typically 2–3 additional business days) will be added to the shipping estimate.
Free Standard Delivery – What’s Included
- No minimum order value – most travel humidors, cases, and accessories qualify for free standard shipping (subject to destination).
- End‑to‑end tracking – you will receive a tracking number via email once your order ships.
- Insured parcel – standard delivery includes basic insurance against loss or damage during transit (up to the value of the item). For higher coverage, consider our Purchase Protection program.
International Shipping & Customs
We ship travel humidors and accessories to most countries worldwide. International orders may be subject to import duties, taxes, or brokerage fees levied by the destination country. These charges are the responsibility of the customer and are not collected by ProTravelHumidors. Customs clearance can add 2–10 business days to delivery times. Some countries restrict the import of wooden products or humidifiers; it is your responsibility to ensure your travel humidor can be legally imported. For more information, please contact us before placing your order.
Order Processing Time
- Most in‑stock travel humidors and accessories are processed within 1–2 business days after payment confirmation.
- Custom‑engraved or personalized humidors require an additional 2–4 business days for production.
- Orders placed on weekends or public holidays will be processed the next business day.
You will receive a shipping confirmation email with tracking information once your order has left our facility. If you need to change your shipping address after placing an order, please contact support immediately.
Lost, Damaged, or Delayed Shipments
- Lost packages: If your tracking shows "delivered" but you have not received the item, contact us within 10 days. We will open an investigation with the carrier.
- Damaged items: If your travel humidor arrives damaged, keep the original packaging and take clear photos. Notify us within 48 hours of delivery via support@protravelhumidors.com.
- Delayed shipments: For significant delays (beyond 20 business days for standard shipping), please reach out to our Support team.
Shipping Restrictions
Due to carrier policies or legal restrictions, we may not be able to ship to PO Boxes, APO/FPO addresses, or countries under trade sanctions. If your location is not serviced, we will notify you within 2 business days and offer a cancellation or alternative shipping arrangement.
What's Next?
Order Confirmation & Shipment Notification
Once your order is placed, we will send you an email with details about your purchase of travel humidors, portable cigar cases, or accessories. If your order includes multiple items, you may receive additional emails for each item.
Order Acknowledgement – The order acknowledgement email provides a summary of the items in your order, including the delivery address and estimated delivery date. You can click the delivery date to view more details about your order. For real‑time updates, you can also log into your account and visit the Order Tracking page.
Shipment Notification – When your order is shipped, we will send you a shipment notification email containing the carrier name, tracking number, and estimated delivery date. You can track your package by clicking the tracking number in the email, which will direct you to the carrier’s website or to ProTravelHumidors’ order tracking page. If you have any questions about your shipment, please visit our Support Center or contact us.
Carrier Delivery Options
Delivery & Signature Requirements
ProTravelHumidors selects the carrier for your shipment (e.g., USPS, FedEx, UPS, DHL), and in some cases, a signature may be required upon delivery. Your shipment notification email will inform you if a signature is necessary. The carrier may also request a signature at their discretion. If the carrier is unable to deliver the package, they may attempt redelivery before returning it to ProTravelHumidors. Please note that once an order has been prepared for shipment or shipped, the shipping address cannot be changed. For more details on tracking, visit our Order Tracking page.
Picking up Your Package from the Carrier – If you are not available to sign for the package, you may request to pick it up at the carrier’s local facility. After the first delivery attempt, call the number on the carrier’s Delivery Notice and inform them that you would like to pick up the package yourself.
To collect your package, you may need to provide:
- The Delivery Notice
- A government-issued ID (driver’s license, passport) that matches the name and address on the package
- A secondary ID with your name on it (such as a credit card or social security card)
The carrier will only release the package to the person listed on the shipping address.
Some carriers may also offer additional delivery options, such as electronic signatures or specific delivery time windows. You can learn more about these services through the carrier’s website (e.g., FedEx Delivery Manager or UPS MyChoice). If you need further assistance, please contact us or visit our Support Center.