What’s eligible for ProTravelHumidors Purchase Protection:
What’s not covered:
Send us a message from our ‘Support’ page if you run into any issue. We’ll respond promptly to help resolve it for you.
You’ll hear back within 24 hours. If the expected delivery window has passed, we’ll investigate and resolve the issue.
If your order qualifies for ProTravelHumidors Purchase Protection, we’ll handle every after‑sales issue – logistics, exchanges, refunds, returns – fairly and quickly.
Related policies: Payment Policy. Privacy Policy. Return & Exchange. Shipping Delivery. Warranty. Term of service
The following issues are eligible for ProTravelHumidors Purchase Protection:
Your order doesn’t match the item description or photos.
For example, you receive a leather Heritage case instead of an ABS Explorer case, a different color or size than ordered, or missing Spanish cedar lining that was clearly shown in the listing.
Your travel humidor arrived damaged.
This includes cracked ABS shells, broken latches, torn leather exteriors, failed silicone seals, or pressure valves that do not work properly.
Your order didn’t arrive or was lost in transit after dispatch.
All orders are subject to ProTravelHumidors’ return and exchange policy, designed specifically for travel humidors and cigar accessories. If you’re unsatisfied with an order, you may be eligible to return or exchange it based on our published guidelines. → View our return and exchange policy
Yes, absolutely. All orders placed through protravelhumidors.com – whether you check out as a guest or with an account – are fully covered by our Purchase Protection program. Just make sure to keep your order confirmation email and tracking number, as you’ll need them to submit a support request.
When we shipped your order, you will receive a email with the tracking number. You can track your package info by our support page. or track in 17track